|
Buyer Beware! If you are thinking of buying an Acura RL. please read this article. It may save you time, money and peace of mind. |
My Personal Experience with
the 2005 Acura RL My killer commute was getting worse. My
SUV, although a reliable workhorse, was hard to drive on
windy canyon roads and crowded freeways. My wife,
after seeing me arrive home exhausted every day, suggested
that I purchase a new car with the features that may ease
the burden of my commute. I read innumerable automobile reviews, perused
the media hype and took some test drives. In the end,
I decided on the new 2005 Acura RL. It was the
real-time traffic reports on the standard navigation system
that finally pushed me over the edge. I would never
have dreamed of purchasing a $50,000 car, but I was looking
for comfort, quality, good handling and quiet ride, and the
RL looked impressive. The RL comes fully-equipped, so
the only real decision is the color. I picked out a
black one in March, 2005. What the automobile reviews don't
tell you about are the RATTLES and the unreliable
electronics. I felt that I was in an adult Disneyland
during the first week of ownership. The electronic
gadgets are amazing and, at first, a little
overwhelming. By the end of the week, as the novelty
was wearing off, I started to notice the rattles. An
annoying tapping in the area of the overhead console
prompted me to complain to my salesman. I figured that
I would wait a few weeks-just in case anything else would go
wrong-before I would bring the car in for repair. As a
few weeks passed, the rattle became increasingly
annoying. When I returned the car to the dealer, they
said that they found a bracket that wasn't tightened
properly and the problem was fixed. Well, that rattle
was just as bad on the drive home. Two weeks later I
again brought the car to the dealer. This time it was
diagnosed that the moonroof bracket was the culprit and that
it would need to be replaced. The third repair-when
the bracket was replaced-took three days. The entire
headliner, brackets, motors and side airbags had to be
removed to make the repair. Well, after I picked up
the car, not only did the moonroof did not function
properly, now the rattling problem was much worse-sounding
somewhat like popcorn popping several inches from my
ear. So, how do I know the airbags will now function
properly? Now I spend a lot of time in my car. My
morning commute starts at 5:00 AM (when the rattles are much
more pronounced) and my afternoon commute was lasting about
2 hours. All told, I was listening to this noise for
almost 3 hours each day. By this time other problems started to
surface. The navigation system would lose the NavTraffic
(real-time traffic speeds) data, then the navigation system
would blank out and reset itself. The XM Radio started
making annoying metallic popping noises. Several pieces of
door trim fell off- once as I was leaving my car at the
dealer. Both windows started rattling non-stop. The
dashboard started rattling. Then the keyless entry system
stopped working on the driver's side. A loud clunk was heard
every time I went over a speed bump or rough road. Then the
brakes started squealing. Sound bad? It is. I still have
every one of these problems in spite of being in the shop 20
consecutive days during my last visit. In my first 360 days of ownership, my
$50,000 flagship Acura has been in the shop for 40 (yes, 40)
days. That's one of every 9 days. And the car still has at
least 10 problems as of this writing. At least now I have an attorney and we are
trying to get Acura to buy the car back- or at least replace
it. In conclusion, I believe that Acura has
decided to enter the $50,000 luxury automobile market with a
vehicle that doesn't quite rate with offerings from Lexus,
Mercedes Benz and others. The RL has many nice
features-more than most in the same price range-but a quiet
ride should be essential in this competitive market.
In addition, I don't think Acura dealers or management are
used to catering to clients that have high expectations in
this type of market. I can't imagine Lexus allowing
their customers to experience what I have.
Please keep in mind that the
above commentary reflects the experiences of the reviewer.
Please email
me to express your
comments.